Frequently Asked Questions

Frequently Asked Questions

Read some of our Frequently Asked Questions below, click or tap the question to get the answer. If you have any other questions feel free to contact us.

All our products are made to order and personalised for you, so we have a 24 hour cancellation policy.

After 24 hours, we pass your order to production and from then on we can't cancel.

If you wish to cancel within 24 hours from purchase, please use our Order Cancellation form.

See our Terms & Conditions for more information.

If there is a problem or defect in your order please complete our Support Request form and send us details of the issue.

As our products are personalised and made to order for you, we don't generally offer refunds.

However, we will review the specific information and work with you to try and resolve the issue to your satisfaction.

Please see our Terms & Conditions for more information.

Our products are made to order and personalised for you, so in general we don't offer exchanges for wrong size issues.

So, please use our size charts to ensure you order the correct size.

Use our Support Request form to contact us about your case and we will do our best to help you resolve your issue.

Please see our Terms & Conditions for more information.

Each order is created 24 hours after purchase, then moves to production. Production times are product dependent, but range from a few days to several weeks.

Once ready, orders are shipped direct to you. Shipment times are also product dependent and range from a few days to a few weeks.

We aim to complete all orders within 30 days, and often much less.

We will keep you informed on progress and issue a tracking number for your convenience.

See individual products and our Terms & Conditions for more information.

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